Shop Deal Haven

Terms

• We will combine shipping for multiple purchases, unless the item(s) is oversized.  Items may arrive in separate shipments.
• We currently ship to the United States and Canada only.
• Buyers will be notified via e-mail within 24 hours and directed to the Dealhaven checkout to complete their purchase(s).
• Accepted forms of payment include
  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Discover Card.
  • We DO NOT accept any other forms of payment.
• We charge sales tax in CA, GA, IL, KY, MA, and PA.
• Canadian buyers will be assessed an International Handling Fee on all orders. This will be represented by the "Sales Tax" charge and will be broken out by line item in your order confirmation email. Select orders are subject to a GST tax charge.
• Items are guaranteed as authentic and in new condition, unless otherwise noted.

Returns

We want you to be fully satisfied with every item that you purchase from www.dealhaven.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

After 30 days, please contact the manufacturer directly.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

Returning an Item

The packing slip in your package will contain detailed return instructions for all returnable items. There are two return options for most items:

1. Pre-paid Return Shipping (preferred method, available for most orders)
2. Standard Return Shipping

1. Pre-Paid Return Shipping

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.

• No postage is required. The fixed shipping rate of $6.50 will be deducted from your refund. You will not be charged postage until the return is processed.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
• You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
• Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.  

2. Standard Return Shipping

If you would prefer to use your own shipping method:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise):
   
         www.dealhaven.com
         Returns Department
         7601 Trade Port Drive
         Louisville, KY 40258
   

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.
• You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

Return Exceptions

Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.

Bats

Any opened bat must be returned directly to the manufacturer.

Software and Electronic Media Products

The products below are software and electronic media products:

• CD-ROMs
• Computer Games
• Software
• VHS Tapes

If you wish to return a media product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, Gift Wrap, or other non-refundable charges.